Last Updated: February 2026
Wilsons Estate Agency Pty Ltd ACN: 000 832 940 trading as Wilsons Estate Agency (we, us, our) respects & is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).
The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.
This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.
We also have a privacy policy which details our policy in connection with our real estate and/or strata agency business. A copy of this privacy policy can be accessed here.
This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.
What information do we collect?
- Name & contact details provided by the website user via online forms:
- on website enquiries for sale and rental properties
- for general enquiries
- for requests for registration to our buyer or renter database (CRM) for property alerts
- on request for market appraisal for sale or lease
- Request for market appraisal for sale or lease may include property details/ownership status
- Request for addition to our database for property alerts (may include information you may provide regarding property requirements, price/financial budget
Why do we collect this information & how will it be used/disclosed?
We collect personal information only where you have provided consent by entering the requested information into our website forms.
We use this information only for the purposes for which it is collected in accordance with the Act, including to communicate with you, to undertake business activities including the leasing, management and sale of property, to provide services and customer support, to report to vendors or landlords, to maintain our business records and to provide marketing services and updates where permitted.
Overseas disclosure
We do not disclose personal information collected on this website overseas. The database/CRM into which this information is entered is stored securely on cloud based servicers which are located in Australia.
Should your property transaction proceed to sale, purchase or lease, your information may be verified in other forms and transferred to one or more separate cloud based servers which may be backed up overseas; information on the location of those servers can be found in our full privacy policy (see link above).
Anonymity and pseudonyms
General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.
Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.
Cookies
A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific.
When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.
Information security
We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.
Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.
Personal information collected via this website is held in a secure database protected by:
- Individual software account logins with multi-factor authentication
- role-based access roles (only accessible by employees who require information to perform their duties)
- Firewalls and encrypted connections & cloud storage
- Secure document destruction
- Redacted information in physical files
- Confidentiality agreements with all directors and employees
- An external information technology support team that regularly reviews our data security systems to ensure the highest level of security.
Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.
Marketing and opt-out
We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to. If a user does not wish to receive any information about such products, services and benefits they can OPT OUT, by Unsubscribing (where available on email communication) or emailing the Privacy Officer. We will not use your sensitive information for these purposes without your consent.
Accessing your Personal Information
Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided. Any requests for access to a user’s personal information should be made in writing to the Privacy Officer. The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.
If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:
The Privacy Officer
Principal Office: 85 Blackwall Road WOY WOY NSW 2256
Email: admin@wilsonsproperty.com.au
The Office of the Information Commissioner can be contacted via www.oaic.gov.au / 1300 363 992.
Acceptance of this Privacy Policy
By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.